Privacy Policy

Your privacy matters to us — genuinely. This policy explains what information we collect when you visit atcoeur.com, how we use it, and what rights you have over it. We've written it in plain English on purpose. If you have questions, email us at info@atcoeur.com.

We only collect what we actually need. Here's what that looks like:

Information you give us directly
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When you fill out a contact or inquiry form, we collect your name, email address, business name, website URL, and anything you share in the message field. If you book a discovery call, we may collect scheduling information through a third-party tool like Calendly.

Information collected automatically
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When you visit our site, we may automatically collect basic technical data — your IP address, browser type, device type, pages visited, and time spent on the site. This is collected through analytics tools like Google Analytics.

Cookies and tracking
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Our site uses cookies to understand how visitors interact with it. Some are essential for the site to function. Others are analytics cookies that help us improve the experience. You can manage your cookie preferences at any time through the cookie banner on our site.

Information from inquiries and client work
If you become a client, we may collect additional business information needed to complete your project — such as brand assets, access credentials, and business details. This information is used only for the purpose of delivering your project.

We retain your information only for as long as necessary:

1. Inquiry data (non-clients): Up to 12 months after your last contact with us

2. Client project data: Up to 3 years after project completion, for legal and business record purposes

3. Analytics data: As configured in Google Analytics (typically 14 months)

4. Cookie data: As specified in your cookie preferences

You can request deletion of your data at any time — see Section 07 for how.

Our website uses the following types of cookies:

Essential cookies — Required for the site to function. Cannot be disabled.

Analytics cookies — Help us understand how visitors use our site (e.g., Google Analytics). These can be declined without affecting your experience.

Marketing cookies — If we run any paid advertising, these may be placed by platforms like Meta or Google. You can opt out via your cookie preferences.

You can manage, accept, or decline non-essential cookies at any time through the cookie banner on our site or through your browser settings.

You have the right to:

Access — Request a copy of the personal data we hold about you
Correction — Ask us to correct inaccurate or incomplete information
Deletion — Request that we delete your personal data
Portability — Request your data in a portable format
Objection — Object to how we process your data
Withdrawal of consent — Withdraw consent at any time where consent is the legal basis for processing
Opt out of data sharing — California residents can opt out of any sharing of personal information under CCPA/CPRA

To exercise any of these rights, email us at info@atcoeur.com with the subject line "Privacy Request." We'll respond within 30 days.

We do not discriminate against anyone for exercising their privacy rights.

If you're a California resident, you have additional rights under the California Consumer Privacy Act and California Privacy Rights Act.

In the past 12 months, we have collected the following categories of personal information: identifiers (name, email, IP address), commercial information (project details, inquiries), and internet activity (pages visited, browser data).

We do not sell or share personal information for cross-context behavioral advertising.

To submit a privacy request as a California resident, email info@atcoeur.com with the subject line "California Privacy Request."

If you're visiting from the European Economic Area, the United Kingdom, or another jurisdiction with applicable data protection law, we process your personal data under the following legal bases:

- Consent — for analytics and non-essential cookies

- Legitimate interests — for responding to inquiries and improving our services

- Contract performance — when delivering services to clients

You have the right to lodge a complaint with your local data protection authority if you believe we've handled your data improperly.

We take the security of your data seriously. We use industry-standard practices to protect your information — including encrypted connections (SSL/TLS), access controls, and secure third-party platforms. While no system is perfectly secure, we are committed to handling your data with care.

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from minors. If you believe we've inadvertently collected information from a child, please contact us and we'll delete it promptly.

We'll update this policy when our practices change or when the law requires it. The "last updated" date at the top of this page will always reflect the most recent version. We'll notify existing clients of material changes by email.

Questions about this policy or how we handle your data? We'd love to hear from you.

Email: hello@atcoeur.com